Telecommunications shine for jeweler

Mergers lead to tarnished telecom system

A Dallas retail jeweler embarked upon an aggressive expansion program by acquiring smaller companies.

Each new merger required the integration of voice and data to service customers and connect to corporate web servers. As businesses were added, high-volume call centers that supported the client’s internet retail business also evolved over the years.

The result was a dynamic collection of companies dealing in jewelry, precious metals and rare coins – using a complex, expensive and outdated telecommunications system.

Golden opportunity for significant savings

 

Lacking the time and resources to address the growing inefficiency of its telecommunications system, the jeweler turned to Expense Reduction Analysts (ERA).

ERA Consultants with telecommunications expertise found ways for the client to:

  • Take advantage of new discounts and rates.
  • Consolidate selected long-distance and toll-free minutes into a bundled plan.
  • Eliminate unused and redundant facilities.

ERA recommendations also led to:

  • Increased performance and upgraded security.
  • Simplified supplier invoices.
  • Control of network operations and costs.

The client reinvested the savings into expanding its business.

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