I’ve noticed that when I visit websites to place orders or begin a call to a customer service department, I’m asked if I would be willing to take a brief survey after my transaction is complete. Based on a report from The Belding Group of Companies, which specializes in customer service...
Ah December. That time of year of holiday celebrations, the spirit of giving and twinkling lights. December also is when companies are busy with annual benefits enrollment and preparing for year-end activities.
This is a great time to consider how well your current Payroll/HR administrative...
We have found that most of the ERA clients under review for mobile wireless expenses are paying more than they should. The most obvious and frequently considered means of cost reduction is to optimize the existing cost model.
It's common for our clients to pay for services they don...
By now, you’ve likely read excerpts of “The Greatest Business Decisions of All Time: How Apple, Ford, IBM, Zappos, and others made radical choices that changed the course of business."
The book is by the CEO of a strategic consulting firm and the editors of Fortune magazine....
Many clients ask me, “What’s a risk management checklist?” We then list the ways they can be used throughout daily business operations and how they provide loss prevention and mitigation to a wide variety of situations:
Office or store opening and closing procedures...
Do duct tape and plastic sheeting form the cornerstone of your business security and protection plan? Were things ever that simple? Here’s the real question: How do you handle the high costs of insurance premiums?
If you take a common-sense approach to risk...
In this age of instantaneous information, it’s oddly refreshing to see the trend of ships, railroads and trucks replacing airplanes as the transportation mode preferred by many businesses. I suppose we should have seen this coming nearly two years ago, when Berkshire Hathaway announced its...
According to the Times of Trenton1, Amazon is close to signing a deal to build one of its two proposed New Jersey distribution centers in Robbinsville, township officials have told The Times, bringing the potential for hundreds of jobs to Mercer County. Mayor Dave Fried confirmed yesterday...
By Greg Brown
I want to add further suggestions to some excellent cost-cutting tips provided by Joe Worth, VP of Operations for B2B CFO, that appeared in a recent issue of Entrepreneur magazine under the title, “Trim the Fat.” Among Worth’s recommendations:...
Three reasons exist today that are causing General Liability, Property and Workers Compensation premiums to increase. These reasons are why good corporate governance recommends an external review of insurance expenses by ERA.
First, the economy is improving and gross domestic product (GDP) is...
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